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 Mutual Fund Industry Handbook: A Comprehensive Guide for Investment Professionals The book covers every aspect of the mutual fund industry, including industry history; industry structure; investment management; portfolio operations; accounting; audit; legal compliance; customer service; distribution; globalization; and e-commerce. It presents the material in an easy-to-understand, objective, logical manner, making it an ideal educational tool. This book does not advise readers on how to select mutual funds. Instead, it explains how mutual funds and the mutual fund industry work. In so doing, the author describes the cost of various mutual fund operations - both to the fund companies and to the investors. In addition, the book does a good job of presenting both sides of controversial topics, such as the fees fund charge investors; disclosure requirements; and responsibilities of fund directors. The book is an ideal learning tool and reference to the mutual fund industry.
 Banking on Relationships: In today's crowded banking industry, the key to competitive advantage lies in personalized customer service. "Banking On Relationships provides 10 market-proven operating principles for banks to create mutually beneficial relationships with customers at every touch point--marketing, sales, customer service, and field support. As aggressive competition and strict cost-cutting initiatives combine to make customer retention more difficult than ever, the book's focus on integrating people, process, and technology is both valuable and unique.
Washington Mutual - Washington Mutual () is a financial services company based in Seattle, Washington. Despite its name, it is not a credit union or mutual company. Customer service unit - In telecommunication, a customer service unit (CSU) is a device that provides an accessing arrangement at a user location to either switched or point-to-point, data-conditioned circuits at a specifically established data signaling rate. Washington Mutual Card Services - Washington Mutual Card Services is one of the leading credit card issuers in the United States.The headquarter is in San Francisco, California Washington Mutual Tower - The Washington Mutual Tower is the second tallest skyscraper in the downtown Seattle skyline. Standing at a height of 235 meters (772 feet), and containing 55 stories, it is also the eighth tallest skyscraper on the West Coast.
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